Support

Help with Notyva — before you email us, the quick answers below cover most questions.

Common questions

My alarm didn’t ring

Alarms depend on OS settings. On Android, disable battery optimisation for Notyva and allow it to run in the background. On iPhone, keep notifications enabled for Notyva and make sure Focus / Do Not Disturb isn’t silencing it. Test alarms a few minutes ahead the night before an important wake-up.

How do I cancel my subscription?

• iPhone/iPad: Settings → your name → Subscriptions → Notyva → Cancel.
• Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Notyva → Cancel.
• You keep access until the current billing period ends. Your content stays regardless.

I subscribed on another device — how do I restore it?

Open Notyva → Settings → My Plan → Restore purchases. Sign in with the same Apple ID or Google account you used when subscribing.

How do I back up my data?

Settings → Backup & Restore. A manual backup produces an encrypted file you choose where to save. Keep a copy somewhere safe. To restore on a new device, install Notyva and open that same screen.

How do I get a refund?

Refunds are handled by Apple or Google under their policies — we cannot process them directly.

• Apple: reportaproblem.apple.com
• Google Play: Google Play refund help

Human voices (Pro) — download or remove

Listen → Voice. Downloading the human voice pack is a one-time ~200 MB download that is kept on your device. You can remove it any time with Remove human voices. If removed, Listen falls back to your phone’s system voice.

Can I use Notyva without creating an account?

Yes — and there is no account to create. Notyva doesn’t have user accounts. Your content stays on your device.

Does Notyva work offline?

Yes. The only things that need the internet are store purchase checks, ads (free users) and the optional one-time human-voice download.

Report a bug or request a feature

Email contact@mvirai.com with as much detail as you can. Screenshots and the steps to reproduce help us a lot.

Privacy & security

Read the full Privacy Policy. For specific concerns, write to contact@mvirai.com — put “Privacy” in the subject line.